Profenso Privacy Policy
1. Purpose
This policy explains how Profenso manages personal information in an open and transparent way. It is intended for customers, website users, prospects, partners, job applicants and other individuals whose personal information Profenso may handle.
2. Scope
This policy applies to Profenso business operations, websites, products and services, except where Profenso is acting only as a service provider or processor on behalf of a customer and the customer controls the relevant personal information.
3. Policy statement
Profenso is committed to handling personal information responsibly and in line with applicable privacy laws. As at the date of this draft, the Australian Privacy Principles are a key part of Australia's privacy framework, and organisations covered by the Privacy Act must manage personal information in an open and transparent way.
3.1 The personal information we may collect
Names, business contact details and communication records.
Information submitted through website forms, mailing list sign-ups, support channels or event registrations.
Job application information and recruitment-related records.
Product usage, technical logs and account information where relevant to our services.
Payment, billing or supplier contact details where required for business operations.
3.2 How we collect information
Directly from the individual.
From the individual’s employer or authorised representative.
Through our websites, products, forms, communications, events and support interactions.
From publicly available professional sources such as company websites or LinkedIn where appropriate.
3.3 Why we collect and use personal information
To provide and improve products and services.
To respond to enquiries, support requests and commercial discussions.
To manage customer, supplier and partner relationships.
To recruit and manage personnel.
To meet legal, regulatory, security and contractual obligations.
To market Profenso services where permitted by law and subject to unsubscribe rights.
3.4 Disclosure of personal information
Profenso may disclose personal information to service providers, professional advisers, technology providers, payment providers, regulators, law enforcement bodies or other parties where required to operate the business or comply with law.
Profenso does not sell personal information to advertisers.
3.5 Overseas disclosure and hosting
Profenso may use cloud or software providers that store or process data in Australia or overseas.
Where Profenso discloses personal information overseas, it will take reasonable steps appropriate to the circumstances and the relevant law.
3.6 Security and retention
Profenso uses administrative, technical and physical measures designed to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
Personal information is retained only for as long as reasonably necessary, or as required by law, contract or legitimate business needs.
3.7 Access and correction
Individuals may request access to personal information Profenso holds about them and may request correction if information is inaccurate, out of date, incomplete, irrelevant or misleading.
Profenso may need to verify identity before responding to a request.
Profenso Pty Ltd
Attention: Privacy Officer
Unit 1b, 305 Montague Road, West End, 4101
3.8 Complaints
Privacy complaints should be directed to Profenso first so the matter can be investigated and addressed.
If the complainant is not satisfied, they may be able to contact the Office of the Australian Information Commissioner. The OAIC oversees the Privacy Act framework.
3.9 Marketing and website analytics
Profenso may send business-related marketing communications where permitted. Recipients may unsubscribe from marketing communications at any time.
3.10 Changes to this policy
Profenso may update this policy from time to time. The current version should be made available on the Profenso website or by request.